At i-screen, protecting your personal information is one of our highest priorities. We understand the sensitivity of the data you entrust to us, and we’re committed to safeguarding it through robust security practices, secure infrastructure, and a culture of privacy and accountability.
Here’s how we keep your data secure.
🔐 Your Data is Private and Secure
We implement strict access controls to ensure that your personal and health-related information is only accessible to authorised personnel on a need-to-know basis. All sensitive data is encrypted, and we comply with applicable data protection laws, including the Australian Privacy Principles.
☁️ Secure, Compliant Cloud Infrastructure
Our platform is hosted in secure cloud environments, primarily Amazon Web Services (AWS), which offer industry-leading security features. These include firewalls, intrusion detection systems, and 24/7 monitoring.
Importantly, your data is stored within Australia to meet local data residency and compliance requirements.
🔒 Encryption at Every Step
All data transmitted to and from our systems is encrypted using industry-standard protocols such as TLS/SSL. Data is also encrypted at rest, meaning it remains protected while stored in our databases.
🛠️ Application and Access Security
We follow secure software development practices to prevent vulnerabilities like SQL injection and cross-site scripting (XSS). Our team regularly applies updates and patches to keep our systems protected.
- Role-based access control (RBAC) ensures that users only have access to what they need.
- Multi-Factor Authentication (MFA) is enabled for system administrators.
- Access is logged and monitored to detect and respond to any suspicious activity.
🧯 Prepared for the Unexpected
Security incidents are rare — but if they happen, we’re ready. We have an established incident response plan to act quickly and effectively in case of a breach or attempted intrusion.
We also encourage users and partners to report any security concerns immediately so we can investigate and respond appropriately.
🤝 Responsible Third-Party Relationships
If we work with third-party vendors or service providers who handle sensitive data, we thoroughly vet their security practices. All data sharing is governed by contractual agreements to maintain privacy and confidentiality.
👥 A Security-Conscious Team
All i-screen employees receive regular training on data security best practices. When someone leaves the team or changes roles, access to our systems is promptly revoked.
🔁 Resilience Through Backup and Recovery
We have reliable backup systems and disaster recovery procedures in place. These are tested regularly to ensure we can maintain service continuity and protect your data in the event of a failure or outage.
🔒 Continuous Improvement
Security isn’t a one-time effort — it’s something we continuously work on. We regularly conduct internal reviews, external audits, and system updates to stay aligned with industry best practices and evolving threats.
As part of this commitment, we engaged an independent security firm to conduct a penetration test of our infrastructure and applications. The findings from this assessment were used to proactively identify and address potential vulnerabilities, helping us further enhance our overall security posture.
📬 Get in Touch
If you have any questions about our security practices or wish to report an issue, please contact our security team at security@i-screen.me.
🔒 A Note on Responsibility
While we take extensive measures to secure your data, no system can be completely immune to all risks. We encourage you to take basic precautions — like safeguarding your login credentials — and to contact us if you notice anything unusual.
